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Returns and refunds

Not satisfied? We offer you a money-back guarantee!

We handle a “30 days return and refund” policy. This means that you have 30 days to try out the product you bought at home. Not satisfied? Returns without reason can be done within 30 days after purchase.

You can return in 2 steps:

1. Register your return through the form under "step 1", so we know that your purchase will be returned.
2. Download and print the return form and fill it in as completely as possible.

We would really appreciate if you state the reason for return. In this way, you help us to improve our products.

After receiving your returned purchase, we will refund the full purchase amount to your bankaccount within the next 14 working days.

Step 1 - Register your return
Fill in the form below as completely as possible to notify us about your return.

Step 2 - The return form
Download the return form here. Print the form and fill it in as completely as possible. Then please add the form to your return.

You can find the return address on the return form.

Requirements for return:
• You can return your purchase up to 30 days after receiving the product
• Returns are only possible in the original packaging
• We do not accept damaged products
• We cannot accept returns without the official return form
• Crediting takes place after receipt, verification and approval by WestCare
• Please keep the proof of shipment receipt